Refund Policy

Wrkbase's paid plans (Team and Enterprise) are billed through Paddle.com Market Limited, our reseller of record. Paddle handles payment collection, tax, and refunds on our behalf, and your order confirmation and receipts come from Paddle. This refund policy sets out when a refund applies; Paddle's own Buyer Terms govern the mechanics of how it's issued.

If you're not satisfied with a Team or Enterprise subscription, you can request a full refund within 14 days of the initial charge or of a renewal charge, no questions asked. This applies to both monthly and annual billing.

Email support@mywrkbase.com with the email address on your Wrkbase account and, if you have it, the Paddle receipt number. We'll confirm eligibility and instruct Paddle to process the refund to your original payment method, typically within 5-10 business days depending on your bank or card provider.

Outside the 14-day window, charges are non-refundable, including for a partially used billing period. You can still downgrade to the Free plan at any time from Plan & Billing to stop future charges; downgrading takes effect at the end of your current billing period, and you keep paid-plan access until then.

A duplicate charge, an incorrect amount, or a charge after you cancelled is a billing error, not a discretionary refund, and isn't subject to the 14-day window above. Report it to support@mywrkbase.com and we'll correct it. If you open a chargeback with your bank instead of contacting us first, Paddle may suspend your account while the dispute is resolved.

Questions about this policy can be sent to support@mywrkbase.com.