A 14-day money-back guarantee on every paid plan
Try a paid plan, and if it isn't right, get your money back. The money-back guarantee gives every Team and Enterprise charge 14 days to change your mind. Ask within that window and the whole charge is refunded, no questions asked.
What the guarantee covers
- 14 days
- From the first charge, and from every renewal charge.
- Full refund
- The whole charge, back to the payment method you used.
- No questions asked
- You do not have to give a reason.
- Monthly and annual
- The same guarantee on both ways of paying.
One email, then the refund
Email support@mywrkbase.com
Include the email address on your Wrkbase account and, if you have it, the Paddle receipt number.
We confirm and tell Paddle to refund you
We check the charge is inside the 14 days and instruct Paddle, who processes our payments, to send the money back.
The money returns to your original payment method
Typically within 5 to 10 business days, depending on your bank or card provider.
What it does not cover
Charges older than 14 days, including a billing period you have only partly used. Billing errors (a duplicate charge, a wrong amount, a charge after you cancelled) are handled separately and have no 14-day limit.
Would you rather just stop paying?
Move to the Free plan at any time from Plan & Billing. It takes effect at the end of the billing period you have paid for, and you keep the paid features until then.
This page is a plain-language summary. The binding terms are in the Refund Policy.
The details people ask about
Does the guarantee cover renewals, or only the first payment?
Both. You can ask for a full refund within 14 days of the initial charge or of any renewal charge.
Does it apply to annual billing?
Yes. Monthly and annual subscriptions are covered the same way.
What about a charge older than 14 days?
It is not refundable, including for a billing period you have only partly used. You can still move to the Free plan so you are not charged again.
I was charged twice, or after I cancelled. Is that the same thing?
No. A duplicate charge, a wrong amount, or a charge after you cancelled is a billing error, and it is not limited to 14 days. Email support@mywrkbase.com and we will correct it.
Who actually sends the refund?
Paddle, the reseller that bills Team and Enterprise plans on our behalf. Your receipts come from Paddle and so does the refund.
Start on Free. The guarantee is there when you upgrade.
Free for teams up to 5, no credit card required.